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FREQUENTLY ASKED QUESTIONS
Find answers to some of the most asked questions
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Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
Our brand has been built around a fanatical focus on food and simplifying everything else! Offering paper bags not only simplifies our store operations, but also speeds up service and reduces confusion in our kitchens.
Five Guys has been preparing fries the same way since 1986. The way we prepare our fries is a signature to our brand, and we aim to provide a consistent, high-quality product for our customers to enjoy.
We feel the best taste for our fries consists of a firm outside and a baked potato-like interior. In preparing our fries a certain way, we are able to keep this standard consistent throughout all of our stores. For this reason, our stores cannot cook fries any other way.
We use 100 percent refined peanut oil to cook our fries. Refined peanut oil is less likely than cold-pressed oil to cause an allergic reaction.
For individuals with peanut allergies, highly refined peanut oil is considered a safe alternative for culinary and dietary purposes. However, we highly encourage you to consult your physician before consumption should you have concerns.
Additionally, please understand that we are unable to ensure no cross-contamination, as peanuts and peanut oil play a large role in our brand and cooking processes
At Five Guys, we cook all of our burger patties well done. By cooking all of our burgers juicy and well done, we achieve two goals: 1) We ensure a consistent product and 2) We meet or exceed health code standards for ground beef. We understand that there are varying opinions on what level a burger should be cooked for optimal flavor, and our opinion is that our burgers taste best cooked juicy and well done.
However, your feedback is important, so feel free to reach out using our Contact Page if you’d like to share your opinion.
Providing an extra scoop of fries has been a tradition at Five Guys since we opened our doors in 1986.
Enjoy that extra helping or share with your friends! Our fries are also great leftovers; just pop them in the oven (or Air Fryer) the next day.
Coca-Cola Freestyle machines, which feature water filters, are available at participating Five Guys restaurants.
The first Five Guys opened in 1986 in Arlington, Va., right outside of Washington, DC.
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes. Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Our fries are soaked in water during the prep process. Because of this, they absorb less oil when cooked, leaving trace amounts of oil on the outside of the fries.
Add in the fact that we serve our fries in an open cup, with an extra scoop thrown into the bag for good measure, and sometimes you’ll see some grease on your paper bag. Also… Remember to leave the bag open, so that your fries don’t get soggy!
Due to safety concerns, Five Guys does not offer the peanuts featured in our restaurants for purchase.
However, you can order same peanuts we service from the distributors at www.sachspeanuts.com or www.hamptonfarms.com.
While we do not sell uniforms, we do sell customer merchandise that is available via our website!
Currently, we do not have a specific birthday program. However, we do wish you a Happy Birthday!
Playing music in our locations has been a Five Guys tradition ever since we opened the doors of our first restaurant back in 1986. Making burgers and fries is just more fun with some rocking tunes in the background.
While our taste has evolved, we’ve continued to play a range of music in our locations to not only provide our customers with a fun and lively experience, but to also support our crew members working hard in the kitchen.
Find out more about our passion for music on social media or by visiting our Spotify page.
As of May 2025, we have more than 1,950 locations in 29 countries! We are located in the United States, Canada, England, Scotland, Wales, Ireland, Northern Ireland, Australia, Austria, Bahrain, Belgium, China, France, Germany, Hong Kong, Italy, Kuwait, Luxembourg, Macau, Malaysia, Netherlands, Qatar, Republic of Korea, Saudi Arabia, Singapore, Spain, Sweden, Switzerland and UAE.
Menu
Five Guys has been preparing fries the same way since 1986. The way we prepare our fries is a signature to our brand, and we aim to provide a consistent, high-quality product for our customers to enjoy.
We feel the best taste for our fries consists of a firm outside and a baked potato-like interior. In preparing our fries a certain way, we are able to keep this standard consistent throughout all of our stores. For this reason, our stores cannot cook fries any other way.
At Five Guys, we cook all of our burger patties well done. By cooking all of our burgers juicy and well done, we achieve two goals: 1) We ensure a consistent product and 2) We meet or exceed health code standards for ground beef. We understand that there are varying opinions on what level a burger should be cooked for optimal flavor, and our opinion is that our burgers taste best cooked juicy and well done.
However, your feedback is important, so feel free to reach out using our Contact Page if you’d like to share your opinion.
In the United States and Canada, the beef we serve is not kosher, halal or organic. It is also not free range.
We are unable to claim that we are GMO-free at this time, though we plan to explore these options in the future. Although our beef is always 80% lean beef with no additives or fillers, there is some slight variation by country. Please visit our country websites for details on beef outside of North America.
We toast our bread to provide a sturdy base for our burgers, but certain toppings and condiments can potentially lead to a “soggy” bun. If you feel like this is a quality issue and not as a result of toppings, please contact us so we can address it!
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you’d like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
Our hand-formed patties weigh about 3.6 ounces. Our regular burger, which features two patties, clocks in at just over 7 ounces of fresh beef.
The majority of Five Guys locations DO NOT serve alcoholic beverages. However, a select number of North American locations do offer a selection, so please contact the store you want to visit for clarity.
Please note that all of our European locations serve beer.
At this time, we offer only salted peanuts. There are no current plans to bring back unsalted peanuts.
In our 30-plus years of crafting burgers, we have found that foil helps the food retain more heat, meaning it’s hotter – and fresher – when it reaches your hands!
Five Guys burgers are grilled without using oil. Our grills are actually seasoned using only the natural fats and juices of the burger patty.
The only product at our restaurants prepared using refined peanut oil are the fries we serve.
Here’s a little secret… We use McCormick brand Cajun seasoning in our locations! Although we cannot sell it to you, you can buy it from most grocery stores or on the McCormick website.
We call this process “evening out,” and we’ve been doing it since we opened our first location way back in 1986! Evening out not only helps form the patty, but also ensures it cooks evenly and well done.
Yes, if you order in one of our locations and ask for extra bacon, you will receive it at no additional charge. Please note, however, that extra bacon is not available through online ordering or delivery.
While we love hosting children, we do not currently offer a kids menu. Our portion sizes are designed to be shared, so keep that in mind when ordering for children. We suggest a little hamburger (which features one patty instead of two) or a hot dog or grilled cheese and requesting it be cut in half. Our fry sizes can feed several!
We believe the beef we serve is juicy and flavorful enough without seasoning. If you would like to add salt and pepper to your burger, please request packets from our crew members or look for them at our condiment stations.
While we have always preferred to focus on a few things and do them well, we launched our first limited-time offer during the 2024 holiday season: the Candy Cane Crunch mix-in for milkshakes. Following Candy Cane Crunch’s success, you can probably expect to see more LTOs in the very near future.
Yes, we do! Simply start an online order or call to see if your nearby Five Guys offers catering. Whether feeding a group of family members, planning a corporate event or anything in between, Five Guys catering is here to help! Select one of our popular bundles or Build Your Own Box (BYOB for short) to ensure your catering order is just right.
A 15-sandwich minimum and 16 hours notice is required. Five Guys Catering is available at participating locations.
Our regular soft drink is 24 ounces, while our large is 32 ounces. We also offer several bottle options, including water (16.9 ounces) and Simply Lemonade (11.5 ounces). Our milkshakes come in one size: 16 ounces.
Our milkshakes come in one size- 16 ounces. You can choose as many of our mix-ins as you like at no extra charge!
Yes, we do! Our milkshakes are hand spun and can be customized with any of our 10 mix-ins. Start with our vanilla base, and then add as many mix-ins as you like. We currently offer: Bacon, Banana, Chocolate, Coffee, Oreo® Cookie Pieces, Oreo® Crème, Peanut Butter, Reese’s® Peanut Butter Cups, Salted Caramel and Strawberries.
We officially added the patty melt as a menu item in March 2025!
Candy Cane Crunch is Five Guys’ first-ever seasonal milkshake mix-in! Available for a limited time during the holiday season, Candy Cane Crunch is our vanilla base blended with candy cane pieces and finished off with whipped cream and more candy cane pieces sprinkled on top. Add any of our other mix-ins to make your very own holiday shake!
Candy Cane Crunch, our first-ever seasonal milkshake mix-in, will be available at all North American locations through December. Candy Cane Crunch will disappear once the New Year arrives, though, so be sure to get yours now!
Available at participating locations, the Classic Combo offers a Little Burger or Cheeseburger, a Little Fry (or Cajun fry), and a 16-ounce beverage. The combo starts at $13.99. Guests are able to customize their burger with unlimited toppings and more than 250,000 potential combinations.
Five Guys is currently testing the Classic Combo in celebration of the fast-casual burger chain’s upcoming 40th anniversary in 2026. The Classic Combo could be expanded to more locations in the future, though no further information is available at this time.
Search our Location Page to see if your favorite Five Guys location is offering the Classic Combo.
While Five Guys does not currently offer a combo or bundle at all locations, we are testing two combos at select stores in the United States. The Classic Combo offers a Little Burger or Cheeseburger, a Little Fry (or Cajun fry), and a 16-ounce beverage for a set price. Make it a Meal offers customers the option to add a little fry and drink to any burger, sandwich or hot dog. Prices for these combos vary by location.
Combos could be expanded to more locations in the future, though no further information is available at this time. Search our Location Page to see if your favorite Five Guys location is offering the Classic Combo or Make it a Meal.
Like all of our menu items, our fries are made to order. Our potatoes are freshly cut, soaked in water and ONLY fried in refined peanut oil using fryers that cook absolutely nothing else. We also cook our fries twice to ensure they are firm on the outside and mimic a mashed potato on the inside.
We use peanut oil to cook our fries because we believe it provides the most optimal flavor for that perfect, boardwalk-style bite. Our fries are the only menu item cooked in peanut oil.
We use American-style cheese, grilled to gooey bliss on many of our menu items. Grilled cheese sandwiches, cheeseburgers, Patty Melts – you name it!
Our fresh burger patties are made to order. Patties are prepared on a flat-top grill and cooked until well done and juicy. You won’t see us using timers, just our eyeballs, to know when a burger is finished.
You bet! All of our toppings are prepped fresh daily. Nothing is frozen. Choose from 15 free toppings, which makes for hundreds of thousands of topping combinations. The possibilities are pretty much endless.
Nutrition & Allergen
Dimethylpolysiloxane is present in the peanut oil used in our Canadian markets. This additive is present in the peanut oil for safety reasons, as it is an anti-foaming agent.
Nope! We pride ourselves on using real, fresh food, prepped and cooked daily. Because of this, you won’t find a freezer in the joint – only coolers.
Many of our menu items contain allergens such as eggs, gluten/wheat, milk, peanuts and soy. If you inform our staff of a food allergy, we certainly will attempt to accommodate, but please know there is a risk of cross contamination due to the nature of our ingredients.
All of Five Guys’ allergen, menu ingredients and calorie counts are available for review in our Nutrition and Allergen guide.
No. Our Five Guys buns are baked fresh daily following a proprietary recipe that contains gluten. We are unable to modify our recipe to accommodate a gluten allergy.
We serve peanuts as a quick snack for customers while they wait for their orders.
Yes, all Five Guys locations serve peanuts. We also cook our fries in peanut oil for optimal flavor. While we do make every effort to accommodate allergies, the use of peanut oil and open peanut containers create a significant risk for individuals with peanut allergies.
Yes, we do! Please access the latest nutrition and allergen information for Five Guys.
Our buns are made with real sugar!
There is no MSG added to our burgers, hot dogs, fries, seasonings or condiments. The only seasonings offered in our restaurants are salt and Cajun seasoning.
We use Kraft American cheese. The product we use does not contain any meat-based enzymes or rennet.
The products we offer that contain high-fructose corn syrup are:
* Cattleman’s® brand BBQ sauce
* Heinz® brand ketchup
* Mount Olive® brand relish and pickle chips
* Our mayonnaise condiment
* The mushroom topping that we use
* Our fountain beverages.
Our buns also contain corn derivatives.
If this is an issue for you, please order your burger or dog without the bun.
Peanuts are served in all Five Guys restaurants, but none of our menu items contain tree nuts. They are also not used in our cooking process in any way.
However, please remember that there is always a risk of cross-contamination in our locations. For your convenience, we feature open kitchens in all of our restaurants, so customers may watch their food be prepared.
The beef for our burger patties is 80/20 lean ground chuck that has no additives or fillers! It is gluten free and does not include breadcrumbs, flour, soy sauce or any types of spices.
Please note, however, that we cannot guarantee no cross-contamination, so please use caution when ordering.
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Our bread is a proprietary recipe. Our buns contain the following ingredients:
* Water
* Salt
* Sugar
* Vegetable Shortening (Contains Soy)
* Milk
* Eggs
* Bleached Bread Flour
* Yeast
* Sesame Seeds
Five Guys fries contain no gluten. Our potatoes are freshly cut, soaked in water and ONLY fried in refined peanut oil using fryers that cook absolutely nothing else.
Please be aware that our bread does contain gluten, so there is always a risk for cross-contamination. If you have a gluten allergy, please tell your cashier when ordering and our team will take extra care to avoid cross-contamination by changing gloves more frequently.
Please review our Ingredient & Allergen Guide for the most accurate menu item information.
Location
Five Guys continues to expand worldwide. Visit restaurants.fiveguys.ca or follow us on social media to find out where we are heading next!
Though rare, Five Guys sometimes does permanently close restaurants. Many times, the purpose of the closure is to relocate within the same market.
Please visit restaurants.fiveguys.ca to find your closest Five Guys.
Policies for donations, fundraising and sponsorships are at the discretion of our individual stores. Please visit or contact your local Five Guys to see if they would like to participate. You may also email [email protected] for assistance.
Five Guys continues to open new locations across the globe! Follow us on social media for the latest on new restaurants.
While restaurants are opening in the United States and Canada, we are not selling North American franchises at this time.
All store hours are available on our website or by Googling the location.
As our restaurants age – did you know that Five Guys is nearly 40 years old? – we want to ensure we take time to maintain them. Occasionally, this means we must temporarily close for upgrades and maintenance.
You may know this as remodeling or a remodel. At Five Guys, we call it a refresh.
Some refreshes last only a few days, while others may require weeks or a month. We know these closures can be frustrating, but rest assured, your favorite location will reopen soon!
Most of our locations open at 11 a.m. local time, but this can vary by market. Be sure to visit restaurants.fiveguys.ca for accurate business hours.
Most of our locations close at 10 p.m. local time, but this can vary by market. Be sure to visit restaurants.fiveguys.ca for accurate business hours.
Ordering
You can either visit FiveGuys.com and click the “Order Now” button or download our app through the respective app store for your device.
We know it can be frustrating to wait for an online order, but this is normally only the case when your order contains fries. We wait to drop your fries until you arrive to ensure you receive the freshest cup possible!
You sure can. You can call your local Five Guys store to place an order ahead of time or order online and choose the time you’d like to pick up.
At this time, we are unable to process special requests through our online ordering platform or app. Should you have a special request, we encourage you to either place a call-in order or call the store after placing your online or app order to provide your request(s).
If you would like to provide feedback on this process, please reach out using our Contact Page.
At this time, you must pay in advance (with a credit card, gift card or other form of payment) when placing an order online.
In many cases, this is simply a temporary charge to your bank account that will drop off in a few days. In the event the charge has not been removed after 2-3 days, please contact us using the link below and we’ll be happy to assist!
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
We know that sometimes issues can arise. We do offer refunds but require a bit of information to do so.
Please call us via the number below or fill out our webform. We kindly ask that you provide details about your issue, including the order number, location you visited and the total cost of the order. A customer-service representative or the store will get back to you ASAP!
**Customer Feedback Hotline (8AM-12AM CST)** 866-345-GUYS (4897)
Yes! You can place a Five Guys order online for in-store pickup or delivery (select locations). Know that if you order fries or a milkshake, they’ll be made when you arrive to ensure optimal freshness.
Yes, we do! Simply start an online order or call to see if your nearby Five Guys offers catering. Whether feeding a group of family members, planning a corporate event or anything in between, Five Guys catering is here to help! Select one of our popular bundles or Build Your Own Box (BYOB for short) to ensure your catering order is just right. A 15-sandwich minimum and 16 hours’ notice is required.
App
You bet we do! It’s never been simpler to order all your Five Guys favorites, made just the way you like them – even when you’re on the go. Note: Not all Canadian locations are available in the Five Guys app.
If you are experiencing issues with our mobile app and need a person to assist you, we would be happy to help! Simply click here to get started. Be sure to download the latest version of the app for Google Play or the Apple Store.
No, you do not! You can browse the menu and order without an account. However, signing up provides a host of benefits, including being able to save your favorites, track orders and reorder your favorites faster.
Definitely! The Five Guys app is the easiest way to place an order, especially on the go. It also allows you to save your favorites for easy reordering next time around. Note: Not all Canadian locations are available in the Five Guys app.
Unlike online ordering, the Five Guys app saves your order history, so reordering is a breeze. Your favorite store, favorite meals, as well as saved payment options, are all stored conveniently in the app.
Unfortunately, you cannot. Please call your Five Guys location to update or inquire about changing your order.
Company
Five Guys is a privately owned company, and we do not currently have plans to go public. However, we get these questions a lot and we take it as a compliment, so thank you!
We appreciate your enthusiasm, but Five Guys does not disclose information about the process used to recruit secret shoppers. Secret shoppers are chosen in confidentiality and are not recruited in the same way other employees are.
At Five Guys, music has always been part of the experience. We play a range of music in our locations to not only provide customers with a fun and lively experience, but to also support our crew members working hard in the kitchen.
Of course, we never want our customers to feel uncomfortable or offended, and you are welcome to ask the store to turn down the music if you think it’s a bit loud.
Learn more about our passion for music on social media or by visiting our Spotify page.
As of November 2025, we have more than 1,950 locations in 29 countries! We operate more than 70 restaurants across Canada.
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells’ five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
By leveraging uniform providers for our produce, we are able to better track food safety and consistency across our stores. We are also able to quickly trace the source of any contamination.
When it comes to the taste, quality, and consistency of our fries, we feel that the best possible potatoes come from Washington and Idaho. In our opinion, these regions provide the ideal growing environment for our potatoes.
Five Guys has never offered coupons, discounts or promotions. We currently do not have any plans to do so in the future.
We average roughly 25 employees per Five Guys location. Add it all up and we currently have more than 30,000 people working for Five Guys worldwide!
At our corporate office, we have around 250 employees.
Yes, we do! Browse our latest selection of merchandise, including apparel, drinkware, bags and much more!
Five Guys does not currently offer rewards or have a loyalty program.
Five Guys was founded in 1986 by the Murrell family in Northern Virginia. As the story goes, Jerry and Janie Murrell asked their four sons whether they wanted to go to college or start a business. The boys chose to try their hand at starting a business and the family opened a small carryout burger joint in Arlington. Word quickly spread about the restaurant and before you know it, not only did a fifth brother join the fam (hence Five Guys) but business took off. The rest, as they say, is history.
Five Guys grew throughout the 1990s, but the Murrell family did not begin offering franchise opportunities until 2003. In just a year and a half, they sold 300 franchise locations and have been growing ever since.
Five Guys opened its first restaurant outside of the United States in 2010 in Alberta, Canada. Our Covent Garden location in London, opened to much fanfare in 2013, was our first restaurant outside of North America. Today, we operate in 29 countries across the globe!
Today, Five Guys operates more than 1,900 locations in 29 countries.
What sets Five Guys apart? There are a lot of great burger joints out there. But we believe our success comes from running all our restaurants exactly how we ran our first location back in 1986—focusing on simple food, real ingredients and letting the quality speak for itself.
Gift Cards
Please reach out to us for assistance and more information.
Your eGift card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift cards are sent within an hour of the purchase transaction. For future delivery, eGift cards are sent on the morning of the scheduled delivery date.
Plastic Gift Card – Delivery times are determined by the shipping method selected. During non-holiday periods, orders are generally shipped within 1-2 business days. For orders shipped via expedited options, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.
Yes, we do! Gift cards are available for purchase in our stores or by visiting our website. You can also find our gift cards at various retailers, including Target.
Our gift cards are offered in the following denominations:
Physical gift cards purchased in store: Any amount between $5-$200
Gift cards purchased online: $5 – $200.
Yes! You can order eGift cards by visiting our website.
Gift cards are treated as cash and are non-refundable.
Five Guys gift cards may be the perfect gift. Visit our website to order gift cards for either the United States or Canada.
You can find the PIN on the back of the gift card under the silver and black rectangle scratch off.
Yes, you can order up to 10 gift cards at a time
For orders of more than 10, please fill out this form and someone will reach out to you directly.
Unfortunately, gift cards are treated as cash. They cannot be refunded or replaced.
However, if you are able to provide proof of purchase, we will attempt to locate your gift card.
Please reach out to us via our Contact Form and someone will be in touch ASAP!
To check your balance, resend eGift cards, view eGift cards, and receive the delivery status of gift cards purchased online, visit our website.
Checking your gift card balance is easy! Visit our gift card page to get started.
You can buy a Five Guys gift card in any Five Guys location, online, or at many retail locations in Canada. You can use your gift card any time and the balance never expires.
Yes, you can pay for your in-store or online order with an eGift card!
Yes, you can pay for your online order with your physical gift card. Your gift card never expires.
No, you do not need to activate your physical or e-gift card – you can use them immediately.
Real Estate
Please visit the Contact Us page and select “Real Estate” from the dropdown menu.
Please refer to our Preferred Site Criteria document.
Five Guys will work with you and your broker to help identify viable trade areas for a Five Guys location. However, you are responsible for conducting your own due diligence to estimate the performance of the location.
Yes, Five Guys has multiple formats to meet our guests’ needs, as well as contend with current market dynamics.
Yes, the Five Guys Design and Construction teams will work with your architect and general contractor to build your restaurant to meet the specifications set forth in Five Guys’ brand design guidelines.
Community Events
Corporate and franchised locations proudly host in-store community events to actively support our local communities. Our corporate and franchise teams also engage in a host of community activities, including Big Brothers Big Sisters of America.
Organizations can plan as many community events as they wish, as long as the store is available. We are committed to hosting numerous events throughout the year to ensure local communities receive the support they deserve.
Our locations are available to host community events Monday through Thursday.
We donate 20 percent of sales during your event to your organization, charity or cause (excluding delivery). You don’t need to mention that you are part of the event; we want the entire community to rally behind your organization.
Absolutely! We provide a digital flyer and a social media template to help you effectively promote your event. We are also available to help you engage the community to ensure your event is as successful as possible.
Contact Us
You can fill out our customer survey by visiting our customer survey page. Although not necessary, it is helpful to have a receipt nearby.
Absolutely! We love to see our customers enjoying our food.
Simply tag us in a social media post. We are on Facebook, Instagram and TikTok. Or feel free to send your photos to [email protected]
Get In Touch
We’d love to hear from you! Reach out with questions, comments, and anything in between.
